Policies

Late Arrivals

If you think you might be late to your appointment, please let us know as soon as possible. In order to respect the time of our stylists and other clients we reserve the right to reschedule any appointment that is more than 15 minutes late.

Cancellations

If you are unable to make your appointment please give us a notice 48 hours prior to your appointment.  No shows, cancellations and rescheduled appointments made less than 48 hour notice will be charged 50% of your service cost.

Service Redo

We always want our clients to be 100% happy with their services. If for any reason you’re not satisfied, please contact us immediately so we can work together to remedy the situation. Minor adjustments made within 7 days of the original service will be complimentary with the same stylist that performed your original service. The redo policy doesn’t cover a change in the style or color, it only covers if an error is made on the stylist’s part.

Some desired color results may take more than one appointment to achieve. Additional services to achieve that goal are not considered a redo and will be charged accordingly.

Corrective color usually requires more than one service to achieve desired results.

Refunds

All services and retail sales are final.

If you have any questions or concerns please call, text or email and we would be happy to help in any way that we can. We look forward to seeing you soon!

760-230-2510  //  info@vohghair.com

Your hair will thank you.